FAQs

How do I book my stay at Hidden Hive?

Select your check-in and check-out dates on our booking calendar. A 50% deposit is required at the time of booking, with the remaining balance due 6 weeks before your arrival. Bookings made within 6 weeks of arrival require full payment.

What happens if I don’t pay my balance on time?

We reserve the right to cancel any booking if payment is not received within the agreed timeframe.

What is your cancellation policy?

Cancellations made more than 30 days before arrival will receive a full refund. Cancellations made between 7 and 30 days before arrival will receive a 50% refund of the full balance. Cancellations made within 7 days of arrival are non-refundable.

Should I take out holiday insurance?

Yes, we recommend taking out holiday insurance as we are not responsible for unforeseen circumstances such as health issues, travel disruptions, or weather conditions.

What time is check-in and check-out?

Check-in is from 4:00 pm, and check-out is by 10:00 am.

Can I bring pets to Hidden Hive?

No, pets are not allowed.

Is smoking permitted?

Smoking is strictly prohibited inside the property, near doorways, or in the hot tub area.

Are parties or events allowed?

No, parties, hen/stag parties, or antisocial behaviour are permitted. Only registered guests (up to 4 people) can use the facilities.

Are there noise restrictions?

Yes, please keep noise to a minimum, especially at night, to respect our neighbours. Loud noise may result in restrictions on hot tub use.

Is there a damage deposit?

We do not charge a damage deposit, but guests must cover the cost of any damage or replacements.

What happens if the property is not left as it was found?

Guests may be refused future bookings if the property is not cared for or left in an unsuitable condition.

What should I do if there’s an issue during my stay?

Contact us immediately so we can address and resolve any concerns promptly.